How to Get Support in Marketing Magic
If you need help while using Marketing Magic, there are several ways to get support directly inside the platform. This guide explains the fastest way to report issues, ask questions, and access tutorials.
Quick Links
Get Support: https://marketingmagic.app/d/get-help
Some Backstory: Why the Community Space Was Removed
In the first version of Marketing Magic, there was an external community space where users could ask questions and report issues.
However, many bug reports ended up buried in comment threads, which made it difficult to track and resolve problems efficiently.
To ensure that issues are properly documented and fixed, support is now handled directly through the built-in support tools inside the app.
Community features may return in future updates, but for now the focus is on making support requests easier to track and resolve.
Reporting Issues Using the Support Chat
The quickest way to get help is by using the support chat inside Marketing Magic.
You’ll find the support icon in the interface, and clicking it allows you to send a message directly to the support system.
You can use this feature to report:
Bugs or errors in tools
Something not working correctly
Unexpected content generation results
Questions about how to use a feature
For example, if you notice something unusual in a generated blog post, you can send a message describing what happened.
These reports include the necessary context about your account and the tool you're using, which makes it easier to diagnose and fix the issue.
Support requests are reviewed regularly to ensure problems are resolved as quickly as possible.
Using the Support Page
You can also submit support requests through the Support page.
This is useful if you want to:
Ask a question about how a feature works
Request a new tutorial video
Suggest improvements to a workflow
Submit a feature request
All requests sent through the support page are reviewed and added to the development roadmap where appropriate.
Live Support Calls
Marketing Magic also offers regular live support calls.
These typically happen approximately every two weeks and provide a space where you can:
Ask questions about specific tools
See demonstrations of workflows
Get help using the platform
These calls are designed to provide hands-on support and help you get the most out of the platform.
Using the Knowledge Base
The Knowledge Base is the central hub for tutorials and walkthrough videos.
If you want to learn how to use a particular feature, you’ll usually find a step-by-step video explaining it.
The Knowledge Base covers topics such as:
Brand setup
Product creation
Lead magnets
Funnels
Content creation tools
Accessing Tutorials From Inside Tools
Many tools inside Marketing Magic include a tutorial shortcut icon.
This icon looks like a small play button in the header of the tool.
When you click it, you’ll be taken directly to the relevant Knowledge Base article and video explaining how to use that specific feature.
This makes it easy to learn how a tool works without needing to search through the documentation.
Requesting New Tutorials
If you’re using a tool that doesn’t yet have a tutorial video, you can request one through the support chat.
Tutorial requests are regularly reviewed and added to the list of upcoming knowledge base recordings.
This helps ensure the documentation continues expanding based on what users actually need.
Best Practice for Getting Help
If you encounter an issue while using Marketing Magic, the best approach is:
Use the support chat inside the app
Describe what happened and which tool you were using
Include any details that might help reproduce the issue
This ensures the issue is logged properly and can be fixed quickly.